Shipping & Return Policies
Shipping Policy:
1. Processing Time:
Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or sales events, processing times may be slightly longer.
2. Shipping Methods:
We offer several shipping options to meet your needs. The available methods and their estimated delivery times will be displayed during the checkout process.
3. Shipping Costs:
Shipping costs are calculated based on the weight of the items and the selected shipping method. You can view the shipping costs before finalizing your purchase during the checkout process.
4. Shipment Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment.
5. International Shipping:
At this time, we only offer shipping within United States. We do not ship internationally.
6. Undeliverable Packages:
In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will attempt to contact you to resolve the issue. Additional shipping fees may apply for re-sending the package.
Return and Refund Policy:
1. Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.
2. Eligibility for Returns:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
3. Return Process:
To initiate a return, please contact our customer service team at support@treasuresgifted.com with your order number and details about the items you would like to return. We will provide you with instructions on how to return the items.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
5. Refunds:
Upon receiving and inspecting the returned items, we will process a refund to the original method of payment. Please allow 5 business days for the refund to appear in your account.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and will replace it at no additional cost.
7. Non-Returnable Items:
Certain items, such as personalized or custom products, are non-returnable unless there is a defect or error on our part.
1. Processing Time:
Orders are typically processed within 1-2 business days from the date of purchase. During peak seasons or sales events, processing times may be slightly longer.
2. Shipping Methods:
We offer several shipping options to meet your needs. The available methods and their estimated delivery times will be displayed during the checkout process.
3. Shipping Costs:
Shipping costs are calculated based on the weight of the items and the selected shipping method. You can view the shipping costs before finalizing your purchase during the checkout process.
4. Shipment Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. This allows you to monitor the progress of your shipment.
5. International Shipping:
At this time, we only offer shipping within United States. We do not ship internationally.
6. Undeliverable Packages:
In the event that a package is undeliverable due to an incorrect address provided by the customer or other reasons beyond our control, we will attempt to contact you to resolve the issue. Additional shipping fees may apply for re-sending the package.
Return and Refund Policy:
1. Returns:
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.
2. Eligibility for Returns:
To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.
3. Return Process:
To initiate a return, please contact our customer service team at support@treasuresgifted.com with your order number and details about the items you would like to return. We will provide you with instructions on how to return the items.
4. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
5. Refunds:
Upon receiving and inspecting the returned items, we will process a refund to the original method of payment. Please allow 5 business days for the refund to appear in your account.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will provide instructions on how to return the item and will replace it at no additional cost.
7. Non-Returnable Items:
Certain items, such as personalized or custom products, are non-returnable unless there is a defect or error on our part.